Frequently asked questions
Answers for guests booking a furnished stay, buyers, and long-term renters.
Pick your dates on the listing's calendar and submit a request. The agent or landlord approves or declines it; your dates aren't blocked until they approve.
Nightly rate by default. Stays of 7 to 29 nights get the listed weekly discount, and 30+ nights get the monthly discount, both shown on the listing before you request.
No. 252 Hosting doesn't process payments. Once your dates are approved, payment is arranged directly with the agent or landlord.
Whatever's listed under the property's amenities, like wifi, utilities, or kitchen items. Check the specific listing, since this varies by property.
Deposit amount and terms aren't stored on the platform. Confirm this directly with the agent when they approve your request.
No. Blocked, past, and outside-window dates are disabled on the calendar and can't be submitted.
You're not charged anything, since no payment was taken. You're free to try different dates or another listing.
There's no self-service cancel or change; contact the agent directly. If they remove the booking from the calendar it's marked cancelled and you're notified by email.
Look for the green Verified badge on the listing. It means 252 Hosting's team reviewed the agent's documents.
Set per listing by the agent, reflected in the calendar's available window. There's no platform-wide minimum.
Yes, every listing has an enquiry option separate from the booking request, for exactly this.
No. The Request these dates form is open to anonymous visitors; no login required.
The agent is notified and reviews it in their dashboard. You'll hear back once they approve or decline.
Varies per listing; check the amenities list on that specific property.
Not through the platform. Arrange any extension directly with the host, subject to availability.
That's between you and the seller or agent. Reach out via the enquiry form to discuss.
Use the enquiry form on the listing; the agent will contact you to schedule one.
Check for the green Verified badge, which means their documents were reviewed by 252 Hosting's team. Unverified doesn't necessarily mean untrustworthy, but do your own diligence either way.
No. Legal fees, stamp duty, and transfer costs are separate and discussed directly with the seller or agent.
No, the platform doesn't offer financing. You'd arrange that with your own bank or lender.
The platform doesn't verify title deeds; that's part of your own due diligence, typically via your lawyer or advocate before completing a purchase.
That depends on Kenyan property law for the specific property type, freehold vs. leasehold, not on the platform. Worth confirming with a local lawyer.
Contact the agent through the enquiry form. Offers and negotiation happen directly between you and them.
Not something the platform tracks; that's a direct arrangement with the seller or agent.
Size in sqm, bedrooms and bathrooms, and location are on the listing. For land, boundary or survey specifics should be confirmed directly with the seller.
Yes, use the location filter on the Properties search page.
Reach out via the site's contact page. 252 Hosting can look into listing-level issues even though the transaction itself happens off-platform.
Per month, shown directly on the listing, not per night.
No, the calendar is only for furnished short-stay listings. For unfurnished, you contact the agent directly to discuss move-in.
Not something the platform stores; ask the agent directly. Long-term unfurnished listings are generally aimed at 6 to 12+ month leases.
Not tracked by the platform; confirm amount and terms with the agent.
Unfurnished listings are empty by default. Check the specific listing's amenities for any exceptions, like a fitted kitchen.
Varies by listing; check amenities, or ask the agent directly since this is common to negotiate separately for long-term leases.
Not something the platform requires or collects; this is between you and the landlord or agent as part of their own tenant vetting.
Use the enquiry form on the listing; the agent will follow up on next steps like viewing, documents, and agreement.
Not generated through the platform; the agent or landlord provides and manages the actual tenancy agreement.
Set by whatever lease you sign directly with the landlord, not by the platform.
Yes, that's a direct conversation with the agent; the listed price isn't necessarily final.
Same as other listings, look for the green Verified badge.
Depends on the individual landlord's policy; not a field tracked on listings, so ask directly.
Filter by location and Rent plus Unfurnished on the Properties search page, then enquire on each one you're interested in.
That's part of your tenancy agreement with the landlord, outside the platform's scope.